Frequently Asked Questions

Download the Ascore app from the App Store or Google Play. Open the app and tap "Sign Up." You can register with your email address or phone number. Follow the verification steps to complete your account setup.

After signing up, check your inbox for a verification email from Ascore. Click the verification link in the email to confirm your account. If you don't see the email, check your spam folder or request a new verification email from the app.

Ascore offers several transaction types designed for different scenarios: Basic (simple exchanges), Service (for services rendered), Rental (for temporary use of items), Purchase (for buying/selling goods), and more. Each type has specific fields and workflows optimized for that use case.

When creating a transaction, you'll be prompted to invite the other party. Enter their email address or phone number, or share a unique invite link. The other person will receive a notification to join the transaction.

Creating a transaction in Ascore is simple: 1) Tap the "+" button on the home screen. 2) Choose your transaction type (Basic, Service, Rental, etc.). 3) Enter the transaction details. 4) Add photos or documents if needed. 5) Invite the other party by email or phone. 6) Both parties confirm to complete.

You can edit transaction details only before the other party confirms. Once both parties have confirmed the transaction, it becomes locked to maintain record integrity. If you need to make changes after confirmation, you can cancel the transaction and create a new one.

To cancel a transaction: Open the transaction details, tap "More" (three dots menu), and select "Request Cancellation." If the transaction is pending, it will be cancelled immediately. If already confirmed, the other party must approve the cancellation request.

If the other party doesn't respond to your transaction invitation, the transaction stays in "Pending" status. After 30 days of no activity, you can cancel the transaction without the other party's approval. You'll receive reminders about pending transactions.

Your trust score is calculated based on several factors: completed transactions (positive impact), verification status, account age, dispute history (negative if you lose disputes), community ratings, and overall platform activity. Consistently completing transactions successfully will increase your score.

To increase your trust score: 1) Complete transactions successfully. 2) Verify your identity. 3) Maintain a dispute-free record. 4) Be responsive to transaction invitations. 5) Build a history of positive interactions on the platform.

Achievements are badges you earn for reaching milestones and demonstrating positive behavior on Ascore. Examples include "First Transaction," "Trusted Trader" (10+ successful transactions), "Verified User," and more. Achievements are displayed on your profile and help build trust.

To verify your identity: Go to Settings > Verification > Start Verification. You'll need to provide a government-issued ID and take a selfie for face matching. The verification process typically takes 1-3 business days. Verified users receive a badge and increased trust.

To file a dispute: Open the relevant transaction, tap "More" (three dots menu), and select "File Dispute." Describe your issue in detail and upload any supporting evidence (photos, screenshots, messages). The other party will be notified and given an opportunity to respond.

You can submit various types of evidence: photos of items, screenshots of conversations, receipts, documents, videos (under 30 seconds), and written statements. The more relevant evidence you provide, the better we can evaluate your case.

Most disputes are resolved within 5-10 business days. Complex cases may take longer. Both parties have 3 days to submit initial evidence, followed by a review period. You'll receive updates throughout the process via email and in-app notifications.

Yes, you can appeal a dispute decision within 14 days of the ruling. To appeal, go to the closed dispute and select "Appeal Decision." Provide new evidence or explain why you believe the decision should be reconsidered. Appeals are reviewed by a senior team member.

To change your password: Go to Settings > Security > Change Password. Enter your current password, then enter and confirm your new password. For security, choose a strong password with at least 8 characters, including letters, numbers, and symbols.

To delete your account: Go to Settings > Account > Delete Account. Review the information about what will be deleted, confirm your decision, and enter your password. Account deletion is permanent and cannot be undone. Your data will be removed within 30 days.

Yes, we take security seriously. All data is encrypted using bank-level security standards (AES-256). We use secure data centers, perform regular security audits, and never sell your personal information. You can learn more in our Privacy Policy.

Yes, you can export all your data. Go to Settings > Privacy > Export Data. You'll receive a downloadable file containing your profile information, transaction history, and other data within 48 hours. This complies with data portability regulations.

To add an asset: Tap the "+" button and select "New Asset." Enter the asset details including name, description, category, and estimated value. Add photos to document its condition. Your asset will be added to your portfolio and can be used in transactions.

Asset valuations can be set manually by you or estimated using our valuation tools. For certain categories, we provide market-based estimates. Remember that valuations are for record-keeping purposes and may not reflect actual market value.